Terms of study

Who we are

Service Packetcore is the teaching studio operated from 2 Worthy Lane; Mattingley; RG27 1WS; United Kingdom. Correspondence: info@service-packetcore.digital and 079 5189 6232. References to “we” and “the studio” mean that operation.

Acceptance

By browsing this site or submitting an enrolment enquiry you confirm that you have read these terms. A binding teaching contract is formed only when we send a written confirmation of a seat and you pay the invoice described in that letter. Published fees on this site are informational and do not constitute an offer capable of immediate acceptance. We may refuse an enquiry that is, in our judgement, an implementation contract wearing a course label, or that would require us to process production data without an agreed note.

Programmes and access

Live sessions are delivered remotely unless an on-site half-day is specified (Atelier Year). Recordings, where included, are licensed to the named student for personal professional use. You may not share login links, record the room, or train a model on our materials. Homework on your own product remains yours. Templates we supply (dictionaries, funnel contracts, readout outlines) may be used inside your organisation; they may not be resold or presented as your original public courseware.

Student obligations

You will not upload personal data of end users into shared classroom tools unless we have agreed a processing arrangement in writing. You will treat other students’ work as confidential. You will not harass tutors or peers. We may remove a student from a live room, without a public explanation to the cohort, if those rules are broken. Fees in that case follow the refund policy.

Intellectual property

The site, journal essays, slide decks, recorded critiques, and templates are owned by Service Packetcore or used under licence. You receive a limited, non-transferable licence to use them for the purpose of the programme. Trade names, including Service Packetcore, may not be used to imply endorsement of your product or consultancy. Student-created dictionaries and readouts remain the student’s (or their employer’s) property; we may quote anonymised fragments in future teaching only with written permission.

No professional advice

Teaching in App Analytics is educational. It is not legal, financial, or implementation advice. Vendor behaviour, store rules, and privacy law change. You remain responsible for counsel in your organisation. Outcomes described in reviews are individual and not a guarantee of metric movement.

Liability

The site is provided as a static teaching shopfront. We do not warrant uninterrupted availability. To the fullest extent permitted by law, we are not liable for lost profits, lost data, or indirect loss arising from reliance on journal essays or classroom discussion. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under the law of England and Wales. For paid programmes, our aggregate liability is limited to the fees you paid for the relevant seat in the twelve months before the claim.

Website conduct

You may not attempt to disrupt the site, scrape it in a way that impairs others, or submit the contact form with automated junk. We may block addresses that do so.

Changes

We may update these terms. The date above will change. Material changes to a paid programme already confirmed will not be applied retrospectively to that confirmation except where law requires.

Governing law

These terms, and any dispute or claim arising out of them (including non-contractual disputes), are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any court for misuse of our materials. If you are a consumer resident in the United Kingdom, statutory rights are unaffected.